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Terms of Service

Last updated: April 21, 2026

1. Acceptance of Terms

By accessing or using Jelliu ("the Platform"), operated by Jelliu ("we," "our," or "us"), you agree to be bound by these Terms of Service. If you do not agree, do not use our services.

2. Description of Service

Jelliu provides an AI-powered voice and communication platform that enables businesses to automate inbound and outbound calls, SMS, email, and chat through AI agents. Our services include campaign management, analytics, integrations, and related tools accessible through app.jelliu.co.

3. Account Registration

  • You must provide accurate and complete information when creating an account
  • You are responsible for maintaining the security of your account credentials
  • You must be at least 18 years old to use our services
  • One person or entity may not maintain more than one account without prior approval
  • You are responsible for all activity that occurs under your account

4. Acceptable Use

You agree NOT to use Jelliu to:

  • Violate any applicable law, regulation, or third-party rights
  • Make calls or send messages that violate telemarketing laws (TCPA, GDPR, or equivalent local regulations)
  • Engage in harassment, threats, fraud, or deceptive practices
  • Impersonate any person or entity, or misrepresent your affiliation
  • Transmit malware, spam, or any harmful content
  • Attempt to gain unauthorized access to our systems or other users' accounts
  • Use the platform for any illegal robocalling or unsolicited bulk communications
  • Reverse-engineer, decompile, or disassemble any part of the platform

5. AI Voice Services

When using our AI voice agents:

  • You are responsible for ensuring your AI agents comply with all applicable laws regarding automated calls and disclosures
  • You must disclose to call recipients that they are interacting with an AI when required by law
  • Call recordings and transcriptions are stored securely and subject to our Privacy Policy
  • We reserve the right to suspend AI agents that violate these terms or applicable regulations

6. Payment & Billing

  • Paid plans are billed in advance on a monthly or annual basis
  • Usage-based charges (calls, messages) are billed in arrears
  • All fees are non-refundable unless otherwise stated
  • We reserve the right to change pricing with 30 days' notice
  • Failure to pay may result in service suspension or account termination

7. Intellectual Property

The Platform, including its design, features, and technology, is owned by Jelliu and protected by intellectual property laws. You retain ownership of your data and content uploaded to the platform.

You grant us a limited license to process your data as necessary to provide our services. We do not use your call data to train AI models shared with other customers.

8. Service Availability

We strive for high availability but do not guarantee uninterrupted service. We may perform scheduled maintenance with reasonable advance notice. We are not liable for downtime caused by factors outside our control, including third-party service outages, network issues, or force majeure events.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, JELLIU SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES, ARISING FROM YOUR USE OF THE PLATFORM. OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM.

10. Disclaimer of Warranties

THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT AI AGENT OUTPUTS WILL BE ACCURATE, COMPLETE, OR ERROR-FREE.

11. Termination

You may cancel your account at any time through your Settings. We may suspend or terminate your account if you violate these terms, with or without notice.

Upon termination, your right to use the platform ceases immediately. We will retain your data for 30 days to allow for export, after which it will be permanently deleted.

12. Indemnification

You agree to indemnify and hold Jelliu harmless from any claims, damages, or expenses arising from your use of the platform, your violation of these terms, or your violation of any third-party rights.

13. Changes to Terms

We may modify these terms at any time. Material changes will be communicated via email or platform notification at least 30 days in advance. Continued use of the platform after changes take effect constitutes acceptance of the updated terms.

14. Governing Law

These terms are governed by and construed in accordance with applicable law. Any disputes arising from these terms or your use of the platform shall be resolved through binding arbitration, except where prohibited by law.

15. Contact

For questions about these Terms of Service, contact us at:
legal@jelliu.co